We want you to be completely satisfied with your SanctuaryClothing.com order, thus we will accept your return of product in original condition with all tags attached within 30 days of receipt of your order. Your refund will be issued in the same payment method as the original purchase. Shipping and handling charges are non-refundable.
All items marked FINAL SALE cannot be exchanged or returned at any time.
We will take back any damaged/defective item that was purchased from SanctuaryClothing.com for a refund within six (6) months of its original sale. Please contact our Customer Success desk at firstname.lastname@example.org, via Live Chat, or by calling +1 (844) 741-6246.
Kindly note we are not able to take back damaged/defective item(s) not purchased directly on SanctuaryClothing.com. Please contact the merchant of purchase to inquire on their policies.
Kindly note we offer free returns on orders placed over $150. We otherwise charge a shipping fee for returns. We offer free returns in the case of exchanges and returns for store credit.
To initiate a gift return, kindly send us an email at email@example.com with your First and Last Name, your friend's Email Address used to place the order, the Order number (if you know it), the product(s) you wish to return, and the reason for your return request. A colleague in our Customer Happiness department will follow-up with return instructions.
Kindly note we will issue a store credit for the return, minus any shipping and postage fees.
Kindly Visit the Return Portal https://www.sanctuaryclothing.com/a/returns to initiate your exchange. After you input your order number, ending in -SC, along with the email address you used to place your order, follow the prompts to initiate your exchange.
When selecting the return, choose exchange where you will be issued a free return shipping label for you to return your product to us. Please mark on the return what size you wish to exchange as well.
Once we confirm receipt and the returned product(s) meets our return policy guidelines, we will then ship you your replacement size via ground shipping free of charge.
SanctuaryClothing.com offers free returns on all orders over $150. For all other orders, there is the return shipping fee related to returning your item(s).
For orders placed between 11/15 and 1/15, we are pleased to offer extended returns within 60 days of receipt of your order.
Unfortunately no. Sanctuary Clothing currently does not offer any physical locations.
Please allow two (2) weeks for us to receive your return package. Once delivered to our fulfillment center in Burbank, CA, you can expect your return to be processed within 7-10 business days, depending on your banking institution.
Yes! You may return two orders in one package. In fact, we would prefer it!
We would request you complete two returns on our Returns Portal, as if you are returning them separately. Only use one label that has been created.
What we would request is for you to include both packing slips in the return with the Return Authorization code. Once we receive your return, we can then ensure we track everything seamlessly.