Shipping Options

Orders can only be shipped domestically within the United States. Please note that we do not ship to P.O Boxes, and cannot change the shipping address once your order has been shipped. Please make sure to double check shipping addresses before placing your order. 

We offer FREE standard shipping on all orders. 

If you would like to expedite your order, we offer 2 Day Shipping for $25 and Next Day Air for $35. 

Shipping Times

You will receive an email notification as soon as your order is placed, and a second email with tracking information when your order has shipped. All orders placed prior to 5pm PST Monday through Friday will be shipped on the same business day. Handbag orders placed prior to 2pm PST Monday through Friday will be shipped on the same business day. Please note handbag orders may come in a separate package. If an order is placed over the weekend, your order will be processed on the following Monday (holidays excluded). For a list of holidays observed by Sanctuary Clothing, please see below:

  • May 28 - Memorial Day
  • July 4 - Independence Day
  • September 3 - Labor Day
  • November 22 & 23 - Thanksgiving
  • December 24 & 25 - Christmas
  • December 31- New Year's 

For standard shipping, please allow 5-7 business days for delivery (holidays excluded). Please note that Sanctuary Clothing is not responsible for delayed deliveries due to weather conditions. Sanctuary Clothing is also not responsible for lost and/or stolen packages, if you would like to request a signature for your delivery please email help@sanctuaryclothing.com with your order number.

For any additional questions regarding your order or shipping, please contact customer service via email help@sanctuaryclothing.com or call us at 818.505.0018 ext.100. Our business hours are, Monday – Friday from 9 AM - 5:30 PM PST.

Returns 

WE NOW OFFER FREE SHIPPING ALL THE TIME ON ALL ORDERS, PLEASE NOTE CUSTOMER NOW PAYS FOR SHIPPING RETURNS. Previously we made the customer pay for shipping so we could pay for returns. We want you to be happy with your purchase and will gladly accept returns for items purchased on sanctuaryclothing.com within 30 days from the date your order was shipped. Sale merchandise can be returned within 14 days from the date your order was shipped. Any item which you wish to return must be new, unworn, and have all Sanctuary garment tags attached. Please note all sale items marked FINAL SALE in their description are not eligible for return or exchange. We do not accept returns for Sanctuary Clothing purchased from 3rd party retailers. 

To begin a return:

  • Sign into your account or if you do not have an account look up your order here
  • Click on RMA (Return Merchandise Authorization) in the left navigation
  • Click on "Request New RMA" 
  • Select the items and/or order that you would like to return
  • Submit the return

Once your request is approved you will receive an email confirmation with instructions for printing your Return Merchandise Authorization (RMA), please be sure to include this in your return. Please send all returns to the address listed below with your preferred shipping carrier. Please note we cannot be held accountable for packages that are lost in transit, and recommend that you retain a copy of the tracking number for your records.

Returns will be processed and credited to the original form of payment. Please allow 7 - 10 business days for your parcel to reach us, and a further 2 - 4 business days for your account to be credited. Please note that some banks may take longer to process your refund. 

Return Address

Customer Care
3611 N. San Fernando Blvd.
Burbank, CA 91505

Damages

Our team checks all items for damages before they are shipped. If you receive an item that is damaged please contact us right away at help@sanctuaryclothing.com

Late Returns

Returns must be made within 30 days of receiving your order. After 30 days items are no longer eligible for return.

Promotions

Please note that promotions are not valid on previous purchase, and cannot be combined with any other coupon code. 

Presidents' Day Sale

Valid February 16, 2018 from 12:00 AM to February 19, 2018 11:59 PM PST. Valid on select Full Price ONLY. Coupon code must be applied at checkout in order to receive discount. Taxes payable after discount is deducted. Not valid on previous purchases. Cannot be combined with any other promotion or coupon code. 

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