Shipping Information

All orders placed prior to 5pm PST Monday through Friday will be shipped on the same business day. Handbag orders placed prior to 2pm PST Monday through Friday will be shipped on the same business day. Orders placed on Saturday, Sunday, or US holidays will be shipped on the next business day. You will receive an email notification as soon as your order is placed, and a second email with tracking information when your order has shipped. Please note your package may arrive in multiple boxes.

Shipping Times

Orders can only be shipped domestically within the United States. At this time we do not ship to P.O Boxes.

  • Ground Shipping: 5-7 business days
  • Two Day Shipping: 2 business days
  • Overnight Shipping: Next day excluding Saturday and Sunday
For any additional questions regarding your order, shipping, or style information please contact customer service via email or by phone 818.505.0018 ext 116 9 AM - 5:30 PM PST.

Returns and Exchanges

We want you to be happy with your purchase and will gladly accept returns for items purchased on within 30 days of receiving your order. Sale merchandise can be returned within 14 days of receiving your order. Any item which you wish to return must be new, unworn, and have all Sanctuary garment tags attached. All sale items discounted 50% or greater are final sale and not eligible for return or exchange.

To begin a return:

  • Sign into your account or if you do not have an account look up your order here
  • Click on RMA in the left navigation
  • Click on "Request New RMA" 
  • Select the items and/or order that you would like to return
  • Submit the return

Once your request is approved you will receive an email confirmation with instructions for printing your return label and shipping label. Please be sure to include the return label with your package.

Returns will be processed and credited to the original form of payment within 7 - 10 days. Please note, original shipping charges are non-refundable. 


Our team checks all items for damages before they are shipped. If you receive an item that is damaged please contact us right away at

Late Returns

Returns must be made within 30 days of receiving your order. After 30 days items are no longer eligible for return.

Return Address

Customer Care
3611 N. San Fernando Blvd.
Burbank, CA 91505

Please wait...

Continue shopping
View cart & checkout
Continue shopping
View cart & checkout