Shipping Information + Times

Orders can only be shipped domestically within the United States. Please note that we do not ship to P.O Boxes.

You will receive an email notification as soon as your order is placed, and a second email with tracking information when your order has shipped. All orders placed prior to 5pm PST Monday through Friday will be shipped on the same business day. Handbag orders placed prior to 2pm PST Monday through Friday will be shipped on the same business day. Please note handbag orders may come in a separate package. If an order is placed over the weekend, your order will be processed on Monday (holidays excluded). For a list of holidays observed by Sanctuary Clothing, please see below:

  • November 23 - Thanksgiving Day
  • November 24 – Day after Thanksgiving
  • December 25 - Christmas Day
  • December 26 - Day after Christmas

For any additional questions regarding your order or shipping, please contact customer service via email or call us at 818.505.0018 ext.100. Our business hours are, Monday – Friday from 9 AM - 5:30 PM PST.


We want you to be happy with your purchase and will gladly accept returns for items purchased on within 30 days of receiving your order. Sale merchandise can be returned within 14 days of receiving your order. Any item which you wish to return must be new, unworn, and have all Sanctuary garment tags attached. Please note all sale items marked final sale in their description are not eligible for return or exchange.

To begin a return:

  • Sign into your account or if you do not have an account look up your order here
  • Click on RMA (Return Merchandise Authorization) in the left navigation
  • Click on "Request New RMA" 
  • Select the items and/or order that you would like to return
  • Submit the return

Once your request is approved you will receive an email confirmation with instructions for printing your return label and shipping label. Please be sure to include the return label with your package.

Returns will be processed and credited to the original form of payment within 7 - 10 days. Please note, original shipping charges are non-refundable. 


Any promotional codes may only be applied to regularly priced merchandise. You may only apply one promotional code per order. 

Black Friday Sale

Valid November 23, 2017 from 6:00 PM to November 24, 2017 11:59 PM PST. Excludes select restricted items. No coupon needed, discount will be applied at checkout. Taxes payable after discount is deducted. Not valid on previous purchases. Cannot be combined with any other promotion or coupon code. All items marked as Final Sale are not eligible for return.


Our team checks all items for damages before they are shipped. If you receive an item that is damaged please contact us right away at

Late Returns

Returns must be made within 30 days of receiving your order. After 30 days items are no longer eligible for return.

Return Address

Customer Care
3611 N. San Fernando Blvd.
Burbank, CA 91505

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