To Our Sanctuary Community,
We are continuing to take the current situation one day at a time. Since temporarily closing our corporate offices, we wanted to share an update on what we’ve been up to over the past few weeks.
As an entrepreneur, our CEO & Co-Founder Ken Polanco has been working on a strategy to help bring us all back up and running sooner than later. Sanctuary is using our resources to produce over 5 million medical-grade masks to support our medical community as they battle this virus on the frontlines across the nation.
“I am in the fashion industry now, but I have always been an entrepreneur. Give me a problem and I will find a way to solve it.”
– Ken Polanco, CEO & Co-Founder
In addition to producing medical masks for the nation, our CCO & Co-Founder Deb Polanco is leading the launch of our Essential Lifestyle Masks just for you. These masks were designed to create a barrier to protect you from the environment around you, while also making you feel confident.
The best part, each purchase of our Essential Lifestyle Masks will allow us to donate a medical-grade mask to organizations in need. We have donated over several 1,000 masks so far!
“It’s part of Sanctuary’s company values to give back, so naturally we are doing our share. We are happy to join this fight and do what we can to make a difference.”
– Deb Polanco, Chief Creative Officer & Co-Founder
Follow along with more updates @SanctuaryClothing.
We are in this together.
With Love, From Sanctuary
When will my mask order ship?
All Masks Packs have started shipping. But due to the overwhelming response for face masks, your orders may require up to 14 days for fulfillment and shipping. All purchases are being shipped in order of placement. Once shipped, you will receive an email confirmation with the tracking information.
Can I upgrade/change my shipping?
If you placed an order and need us to change the shipping address, please email us with your order number and new address so we can update this for you. Due to safeguards in place to protect our distribution center employees, all express shipping has been suspended.
Are these masks washable?
Our Fashion PPE masks are intended to be disposed of after a few uses. Although you can machine wash the masks separately on a short cycle, the results will vary. Must be air-dried. We also suggest disinfecting the mask after each use with alcohol.