SanctuaryClothing.com ships all orders as quickly as possible using FedEx or US Postal Service. Kindly note there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, kindly contact customer service for help in choosing the right shipping method to receive it on time.
Expedited Shipping (Next Day Air and 2 Day Air): Orders must be received before 12 PM Pacific Time to ship same day. If the order is received after 12 PM Pacific Time, orders will ship the following business day, Mondays through Fridays (excluding holidays). Expedited orders will not be delivered on weekends.
Ground shipping : Orders received before 12 PM Pacific Time will begin processing that day and will be delivered within 10 business days.
Orders placed on Friday after 12 PM Pacific Time or over the weekend will begin processing on the following Monday, observed holidays excluded.
We work very quickly to ship out orders and start processing them once the order is placed. To cancel an order, please contact customer service by e-mail at firstname.lastname@example.org, via Live Chat, via Facebook Messenger, or by telephone at +1 (844) 741-6246 during business hours as soon as the order has been placed. Kindly note we cannot guarantee the order can be cancelled. We are available Monday through Friday from 9:00 AM to 6:00 PM Pacific Time excluding holidays.
First, check with neighbors and all possible areas that your courier could have left the package (i.e. hiding spots, front desk, mailroom, corridor, back door, etc.) If you are still unable to locate it, please contact us right away at email@example.com, our Live Chat option, by Facebook Messenger, or toll free at +1 (844) 741-6246. We can start an investigation for your missing package with FedEx, US Postal Service (USPS) or UPS.
No, SanctuaryClothing.com does not price match.
We love to hear from our customers! We offer multiple ways to reach us: Live Chat, Facebook Messenger, email at firstname.lastname@example.org, and toll free at +1 (844) 741-6246.
Kindly note while we wish to handle every call, our call volume tends to be high. It may be faster to receive a response via the other methods.
We want you to be completely satisfied with your SanctuaryClothing.com order, thus we will accept your return of product in original condition with all tags attached within 30 days of receipt of your order. Your refund will be in the same form as the original purchase. Shipping and handling charges are non-refundable. To initiate a return, visit our Return Center.
Please note, we only accept returns that were purchased via this website. Sanctuary Clothing will not accept product(s) returns that were purchased at Sanctuary Clothing specialty stores, secondhand stores, or other retailers.
All items marked FINAL SALE cannot be exchanged or returned at any time.
We will take back any damaged/defective item that was purchased from SanctuaryClothing.com for a refund within six (6) months of its original sale. Please contact our Customer Success desk at email@example.com, via Live Chat, via Facebook Messenger, or by calling +1 (844) 741-6246.
Kindly note we are not able to take back damaged/defective item(s) not purchased directly on SanctuaryClothing.com. Please contact the merchant of purchase to inquire on their policies.
SanctuaryClothing.com will not accept orders that were purchased in Sanctuary Clothing specialty stores, secondhand shops, or other retailers.
Please allow two (2) weeks for us to receive your return package. Once delivered to our fulfillment center in Burbank, CA, you can expect your return to be processed within ten (10) business days, depending on your banking institution.
SanctuaryClothing.com is unable to accept international credit cards or any type of payment that has a billing address outside of the U.S. The order will have to be placed through International Checkout even if it's being shipped within the United States. Free Shipping applies to all orders within the continental U.S.
SanctuaryClothing.com gift cards and merchandise credits are able to be redeemed online. Please enter the gift card where noted at checkout.