Returns + Exchanges

RETURN POLICY

We want you to be completely satisfied with your SanctuaryClothing.com order. We accept returns of products that are unworn, in their original condition, and with all tags attached within 14 days of delivery.

All items marked FINAL SALE cannot be returned or exchanged at any time. Refunds will be issued to the original payment method. Original shipping and handling fees are non-refundable.

RETURN OPTIONS & FEES

We offer Returns Coverage at checkout to make returns easier.

  • With Returns Coverage: Returns for store credit or exchange are free.
  • Without Returns Coverage: The cost of the return label will be deducted from your store credit or exchange value.
  • Refunds: A $7 restocking fee and the cost of the return label will be deducted from your refund, regardless of Returns Coverage.

Please note: Returns Coverage applies only to store credit and exchanges. It does not apply to refunds.

MARKDOWN ITEMS

Merchandise purchased with a discount code or markdown of 30% or more is eligible for exchange or store credit only.

SWIMWEAR RETURNS

We are unable to process returns for swimwear that has been worn or returned in a soiled condition. All swimwear must be in new and unused condition with sanitary strips in place.

HOW TO START A RETURN

To initiate a return or exchange, please visit our Return Center.

We only accept returns of merchandise purchased directly through SanctuaryClothing.com. For items purchased from approved resellers or other retailers, please contact the original retailer.

FREQUENTLY ASKED QUESTIONS

FINAL SALE ITEMS

All items marked FINAL SALE cannot be returned or exchanged at any time.

I RECEIVED A DAMAGED OR DEFECTIVE ITEM

Please contact our Customer Success team at hello@sanctuaryclothing.com within 30 days of delivery. Include your order number and a photo of the issue.

Please note: We are unable to accept damaged or defective items not purchased directly through SanctuaryClothing.com. Please contact the original retailer regarding their return policies.

HOW DO I MAKE A RETURN?

To start your return or exchange, please visit our Return Center.

HOW DO I MAKE A GIFT RETURN?

Please visit our Return Center and select "Start Gift Return Here" to complete your gift return.

Gift returns will be issued as store credit, minus any applicable shipping and postage fees.

DO I HAVE TO PAY FOR RETURN SHIPPING?

  • With Returns Coverage: Returns for store credit or exchange are free.
  • Without Returns Coverage: The cost of the return label will be deducted from your store credit or exchange value.
  • Refunds: A $7 restocking fee and the cost of the return label will be deducted from your refund.

CAN I RETURN AN ITEM TO A SANCTUARY CLOTHING STORE?

Unfortunately, no. Sanctuary Clothing does not currently accept in-store returns.

WHERE IS MY REFUND?

Please allow up to two (2) weeks for your return to reach our fulfillment center.

Once received, refunds are processed within 7–10 business days, depending on your banking institution.